Up Close: KERWIN WILLIAMS
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NEW JOB TITLE: Atlanta-based senior vp and director of analytics for Broadspire Services Inc., a subsidiary of Atlanta-based Crawford & Co.
PREVIOUS POSITION: Atlanta-based senior vp and director of absence management and product development for Broadspire.
GOALS FOR NEW POSITION: Most importantly, we are going to enhance client and external analytic reporting capabilities.
INDUSTRY CHALLENGES: There's a synonymous use of outcomes, measurements, predictive modeling, benchmarking (and) stewardship reporting, and it's created a tremendous amount of ambiguity in the marketplace. What we are looking to do is lay out a road map, properly analyze all those tools, and that would enhance the ability for our employer partners and our carrier partners to properly gauge not only their program but us and other partners' performance.
FIRST JOB MARKET EXPERIENCE: I was a liability claims rep in California handling national accounts. It was actually a lot of fun. I worked in the Los Angeles area, so I handled claims for stars. I have some funny stories, but nothing I can share.
OUTSIDE THE INDUSTRY, A DREAM JOB: It would be in the nonprofit arena. My wife has actually started a part of our dream. It's called The Action, Not Words Project. She just came back from feeding homeless kids in the Dominican Republic last month. We got a friend working in the (insurance) industry to pay the rent on that mortgage for the next 12 months. Over the last 30 years, I have been involved in nonprofits. While in (Los Angeles), we worked on a program called the Real Men Project where we helped 28 at-risk kids from single-mom households. We just learned that 24 of them now have completed college degrees, either B.A.s or advanced-level degrees.
ADVICE: The phrase “I don't know” is your friend. Simply admitting when you don't know something opens a great many doors. We work in an industry where help is readily available.
